How do I connect Jira with SmartChange

1

Check, if minimum system requirements are met

2

Check SAP system prerequisites are configured

Steps to check the requirements

1. HTTPS Service

2. Install Jira SSL Certificates

3. Create RFC destinations

4. Authorization

5. Creation of SAP attributes (optional)

6. SAP User Mapping

Steps for bi-directional connectivity

1. Activate service WEBGUI

2. Activate service LOGOFF

3. SAP Gateway configuration

4. Registration and activation of the OData service

5. Maintenance of the HTTP-Whitelist

Installation of “SAP Transport Integration for Jira” from the marketplace

1

SAP TM Integration Framework
Global activation settings

2

SAP TM Integration Framework
ITSM systems configuration

Copy existing templates for Jira Cloud or Jira Server/Datacenter as the initial configuration.

Steps to configure TM Integration Framework

1. ITSM System
   <sub>- Create new entry using templates
   - Maintain server path, RFC destination created in the installation part step 2.3)</sub>

2. Work item + Fields
   _{- Change the attribute in the GET item if the default is not used}

3. Automation (optional)
   _{- Create items with webhooks}

   1. Development System
      <sub>- Add development systems to be connected in the integration
      - Maintain POC users in the test phase for each development system</sub>

4. Optional settings (optional)

3

SAP TM Integration Framework
TM Workflow step configuration

Copy existing templates for Jira Cloud or Jira Server/Datacenter as the initial configuration.

Please activate your entries.