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For our standard configuration, we create a TM attribute to represent ITSM ticket information.

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-145441.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-145743.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-145912.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-151102.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-151449.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-151657.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-151846.png

REALTECH Connect > Define TM attribute for ITSM number > image-20211105-152013.png

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