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SERVICENOW®-SAP interface

Two tools, one process

The SAP Add-on for SERVICENOW® enables you to automate SAP transport processes via SmartChange. Find out here what concrete advantages REALTECH’s integration framework offers you.

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By linking SAP and SERVICENOW®, all information is automatically exchanged between both systems

. This not only improves the synchronization of change processes between the two tools

. The intelligent integration of SAP and SERVICENOW®

also

saves you time and resources, as manual alignment – in person, by phone, chat or mail – are largely eliminated.

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Documentation

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Seamless Integration

The integration of the SAP Change and Release Management via SAP S/4HANA certified Add-on REALTECH SmartChange Transport Management to SERVICENOW® enables a continuous change management process.

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Easy to use

The add-on is quick to implement and easy to use – in SERVICENOW® as well as in SAP. Because you simply use the most important functions for controlling SAP transports from within SERVICENOW®.

Due to the clear user interface in SERVICENOW®, fewer application errors occur and you accelerate internal business

processes.

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Easy, standardized configuration

  • Install SNow certificate

  • Activate the HTTPS service

  • Create RFC connection ‘HTTP connection to External Server’

  • Apply TM integration installation transport

  • Define SNOW types of work item (e. g. Incident, Change request, Problem)

  • Define filters for F4 search based on SNow attributes

  • Define transport levels/ status to be checked (e. g. DEV, QAS, PRD)

  • Define approval steps to be checked against the SNow status

  • Define activities if status check fails