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Maria Hald

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Step

Description

Details

1

SAP TM Integration Framework
Global activation settings

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SAP TM Integration Framework | Global activation settings

2

SAP TM Integration Framework
ITSM systems configuration

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SAP TM Integration Framework | ITSM systems configurations

Copy existing templates for Jira Cloud or Jira Server/Datacenter for as the initial configuration.

Steps to configure TM Integration Framework

  1. ITSM System
    - Create new entry using templates
    - Maintain server path, RFC destination created in the installation part step 2.3)

  2. Work item + Fields
    - Change the attribute in the GET item if the default is not used

  3. Automation (optional)
    - Create items with webhooks

    1. Development System
      - Add development systems to be connected in the integration
      - Maintain POC users in the test phase for each development system

  4. Optional settings (optional)

3

SAP TM Integration Framework
TM Workflow step configuration

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SAP TM Integration Framework | Settings for TM Workflow Step

Copy existing templates for Jira Cloud or Jira Server/Datacenter as the initial configuration.

Please activate your entries.

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